I received an email response from them on Friday, that I had sent at the beginning of the week.  I wrote back immediately and am awaiting another response.  It has been three days, it is not looking good.

I am very frustrated with the lack of support from them on the I miner I have in hand.  I can not think of how angry you must be having not even received your miners yet!  Keep trying to contact them and do not give up.  I will let you know if I gat any responses.

Mtnminer