It's just pure evil and doesn't go with the very basic ideology of crypto if you can't have the freedom of speech and anonymity and that's the kind of treatment I got today from TradeSatoshi team! 
Today I wanted to trade BTC to buy some ALTs. As it would be my first trade with them I didn't want to get locked in by any sort of ToS terms. So I knocked them in Live chat and wanted to know if I need to KYC to withdraw my funds. They said yes, but as they have two type of verification and it looked little confusing so to double check I told them that I only want to withdraw .0015 BTC worth of coins and if I still need to verify. Surprisingly enough, they don't know the answer of this simple question. Which is definitely weird. I then asked the same thing on their Discord channel and that mod don't know the answer either which is very unexpected from a mod as they should be knowledgeable about their business! They told me to open a support ticket and "WAIT" for the reply. As ''waiting'' annoys everyone, specially in volatile crypto space where the price may move at any second, it annoyed me too and I expressed my disappointment by saying the same thing/points I told here.
Aaaaaaand he BLOCKED me! WOW!
TradeSatoshi's activities always seemed fishy to me. I tried several times to sell my ANON, but whenever the price of ANON/ZCL spikes, they put it under ''Maintenance'' mood for indefinite amount of time! And now after the treatment I got from them, I simply HATE them

The same thing happened to me. But in a different exchange. You've heard of Sistemkoin. I've got the same stuff there. After days of trying to I got my money back.