Do not use Coinbase! They have extremely poor service and will not support you if you ever encounter issues logging in. Instead, they will write a generic response to your ticket and immediately close it. If any major bank tried to pull this they would get buried in lawsuits.
Again, avoid this service at all costs. Forget their greedy 5% fees on deposits/withdrawals - it doesn't even matter if you can't get your BTC or USD back period. That's a 100% fee.
I have no problem regarding the exchange of coinbase, maybe you can write down your problem in detail by sending pictures or other evidence