Get out of TS now.
I've been there for years, with over 1,000 trades and never had any real issues apart from shit support and a demented set of trollbox rules. Loved the place: it was shitcoin heaven, with loads of cheap coins to play with.
Then they decided... something. I don't know what they're trying to do over there but the whole place has gone to hell. 75+ coins delisted in about a month, many without good reason (from discussions on a variety of channels) and some without the possibility of withdrawal (on working wallets - lost over 5 million coins on one because TS was messed up, nothing wrong with the wallet).
Then they suddenly inflict KYC randomly on people, with no possibility of adjusting your profile (and seriously, how many people have their real info in there when all it needs is a name and nothing else?) and requiring that the details on your ID match perfectly.
Their recent changes and fundamentally flawed KYC process just resulted in them keeping all my money, despite my ability to provide ID to prove who I am and everything else. Support has always been awful but they've recently taken a turn for the psychotic, refusing to help, refusing to fix stuff, refusing everything.
I always assumed people who had trouble there were just stupid or deliberately trying to scam or something. Not so. I'm totally legit (and KYC-passed on a multitude of other exchanges), have been there for years and just got fucked up the poop-chute by this thieving bunch of scum.
Get out now, while you still can.