Do we have some Devtome admins whose job is specifically to help users with technical support issues, or even talk them through things like how to properly format articles, etc.?
I occasionally get asked questions along those lines, and I'm happy to help, but I know my responses aren't in the most timely fashion. It would seem to me that an admin (more than one for sure!) who already spends a lot of time on the forum, reading messages, and so forth, might be better suited to handle new user support requests.
If this is already covered, please post who the admins are so that I can forward on any such requests to them.
Edit: Actually, is there a Devtome page with an updated list of admins and what each one does along with their forum ID? If so, please post this too and let's add it to the writer's guide section. If not, I'll volunteer to write it