Again, avoid this service at all costs. Forget their greedy 5% fees on deposits/withdrawals - it doesn't even matter if you can't get your BTC or USD back period. That's a 100% fee.
What are you talking about? Maybe you are getting special treatment from them but my fees there aren't 5%. If I withdraw 1000 EUR to my bank the fee is 0.15 EUR
I requested a BTC transfer and coinbase fee was at 0 with the fee being 0.00006772 BTC. I don't like coinbase because of their KYC and tracking but never had a single issue with this exchange.