You have to be a customer to have a customer service. Right!
Here, we are members of a community not customers. We have rights as we have duties and one of these duties is securing our accounts.

Mods are doing a great job in recovering hacked accounts and you can see the proof in TryNinja's reply. But it is not their mistake if your account got hacked.

Follow the recovery procedure. I hope you will get your account back as soon as possible.