FYI: The humans handling the new account recoveries system which was implemented late last year are a company that Cyrus created called Cryptios. alanst, 3dOOm, and Rizzrack -- the "mysterious newbies" who some people noticed -- are three of their employees. They've been doing a great job.

Although Cyrus created the company with bitcointalk.org in mind as their first customer, they are accepting additional customers. Their main specialization right now is high-security, social-engineering-proof customer support & community moderation.