well, you offer that service, you would know how to use it

I pm'ed them also.
Thank you
We (Genesis) do not "offer" the service. GIN offers the service.
We (Genesis) does not provide support. GIN provides the support.
The GIN platform is at ginplatform.io, not genesisnetwork.io. Therefore it is not our service.
Hope that is clear.
Why don't you guys run a shared masternode hosting service, This is better since it will be official one and chances of getting scammed will be next to nothing. Hoping you could consider this option.