Could you forwarding your ticket (not included picuture or personal data) ? I can't see how your problem come.
But lemme guess, if you lie... like send fake picture or fake personal as verifying account, it might as policy by LocalBitcoins you'll get locked for a while.
here is the ticket number 744178/
all documents are submited there already
Sorry, i didn't ask your number ticket. But let me know your all message between you and support so we can understand.
Based feedback your ticket, you didn't send a valid data or other. May you could try take new better picture and fresh.