Could you forwarding your ticket (not included picuture or personal data) ? I can't see how your problem come.
But lemme guess, if you lie... like send fake picture or fake personal as verifying account, it might as policy by LocalBitcoins you'll get locked for a while.
here is the ticket number 744178/
all documents are submited there already
maybe... I try to guess, you're not the first and only owner of this account LBC?
or this account was inactive for a lot of time and now you're connecting from another place/laptop?