We would like to remind once again that CEX.IO is not a scam and we are just facing temporary issues associated with the increased growth to which we appeared to be unprepared.
As soon as the complicated situation comes to an end and we deal with every single issue that was reported by the users, we will make our best to ensure that such situation will not appear again in the future.
We understand that dealing with the money of our users requires from us to take the responsibility. Still, not every time everything depends solely on us. There are sometimes the external factors we are unable to overcome.
Unfortunately, it comes at the expense to our customers, and we are constantly looking for the ways to ensure faster processing of payments and flawless working of the platform.
We understand the concerns our users have with the money, and we are doing everything possible to ensure they receive their money. Many of the users have already had a chance to ensure that we are doing our job. In this situation, we ask for your patience as it will help us to concentrate on the issues that need to be resolved.
We are grateful for your understanding and staying with us through this complicated period.
CEX.IO "the exchange you can trust" - what bullshit! From this webpage:
https://web.archive.org/web/20141007172712/https://mining.cex.io/cloud-mining"We also guarantee a stable hash-rate of the mining equipment. Even in rare cases, when problems with the GHS occur, CEX.IO takes the obligation to reimburse all losses within 24 hours."
From a recent email from your support:
"According to article 18.1 of the CEX.IOs Terms of Use (
https://cex.io/terms) all Services
are provided AS IS, without guarantees of any kind, either expressed or implied.
Also, we should kindly remind you that pursue article 5.4 of the CEX.IOs Terms of Use
CEX.IO is not responsible for any damages, loss of profit, loss of revenue, loss of business,
loss of opportunity, loss of data, indirect or consequential loss unless the loss suffered is
caused by a breach of the Terms of Use by CEX.IO."
You are a bunch of thieves and barefaced liars. How can it be "as is" when you shut down the scheme yourselves - Does that not fall under "...the loss suffered is caused by a breach of the Terms of Use by CEX.IO."
You took 8 Bitcoins from me to do mining, shortly after you stopped the scheme calling it a 'temporary pause', 5 years on you are trying to wash your hands of this SCAM by delisting GHS and offer 0.01513969 BTC as compensation. Personally, I think you were running a Ponzi scheme.
You are so full of shit, like the other user said, we are sick of hearing your story.
You should be shut down and sent to prison.
Yes cex.io (@cex_io) is scamming us all. Stay out. It goes very fine for a while, but when you start trading for more than $10.000 (or so) they want to know your source of income, salary information and other private stuff that NO LAW says is necessary for running their (shit) exchange.