Did you try to contact intermediaries who can help resolve the issue with the listing?
They contacted us many times. They are just crooks, begging for extra dollars.
Can they provide real help? Or is it just a promise?
As a rule, these people just make promises for help, and rarely really help, but they take money for their services.
There is an exception, I know people who can help with these questions, but these are quite expensive services.