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i'd look around, if you think Cryptsy is bad wait til you see some of the stuff about Bter's customer service and deposits
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Bter was one of my favorites till this recent bullshit. Tried to withdraw BTC last night and got some strange error, emailed support and they just said it would be put in line to be looked at. This morning I look and it just says "Pending Transaction" no TXid or anything. Then since about 8 hours ago when you go to the withdraw page to check it, a box pops up saying "resyncing the block chain, be back later" WTF, 8 hours later and still nothing, nor any updates from them on their site or replies to email...It's stuff like that that turns people off from cryptos. I understand every site has problems, but at least keep people up to date on what the developments are with the problem. It goes a long way to have good communication with your customers.

I've seen some other pools/exchanges have issues before but they at least communicated well with the users and that makes a huge difference in my book.

As far as the original question, I'd recommend Vircurex.com  They seem to be the best working exchange I've found yet. Coinedup.com isn't to bad either, a lot of people complain about the look of the site or the page taking a while to refresh, but hey, it works every time, and its free!