Guys before you take any step, please check changeNow trust feedback which shows he is a scammer. Don't be follish. There's some scam accusation threads against changeNow.
There was one case last summer that took us a long time to resolve. That became a precedent that helped us lay a new groundwork with respect to our KYC-policies in order to ensure that anything of that sort will never happen again. We're successfully working with a lot of wallets (Trezor, Ledger, Edge, and Exodus are among them) - they can vouch for us being a service worth trusting.
Youre always welcome to try our platform and leave your feedback, we appreciate any comment!
Thank you!