I do not know what to do. They asked me for a passport and bank statement, I sent everything.
Then I was asked to pass verification on veriff.com and I successfully passed it.
After all, I was asked if I had other accounts. Of course I have no other accounts.
On April 30 I passed the verification and since then they have ignored all my emails.
The account is blocked, they do not respond to the email for a week, I do not know what to do. I have 0.4 BTC at my account
Nickname raheemwart
I am not sure what is the situation with you, only the admin can give you a solution, if you think that they have confiscated your coins without giving any valid reason, you can create a scam accusation thread and make sure you explain everything clearly and you will get a response for your situation and hopefully get resolved.Then I was asked to pass verification on veriff.com and I successfully passed it.
After all, I was asked if I had other accounts. Of course I have no other accounts.
On April 30 I passed the verification and since then they have ignored all my emails.
The account is blocked, they do not respond to the email for a week, I do not know what to do. I have 0.4 BTC at my account
Nickname raheemwart