Cointerra why are you not honoring your hashrate guarantee for Early January customers?
I emailed support and received this response:
Our legal team has determined that the 30 day late delivery agreement does not kick in until March 2nd. Sorry, I know that this is such a hassle.
I think reasonable people can accept that there were delays and you might be late delivering, but I'd imagine this guarantee caused a lot of people who would not have ordered in the first place to order your equipment. Please explain how March 2nd can possibly work as a guarantee date for "Early January" orders.
According to the general sales agreement if they are late you are entitled to request a refund ... they already are letting you request a refund with a January order. So while they may not admit to being late - you are already enjoying all the benefits as if they did.
they had a hashrate guarantee. They said if they were more than 30 days late, they would compensate us.
They're going to be more than 30 days late, but they just recently changed the terms to 45 days because their lawyer said they could.
This isn't about making a return, it's about getting what we paid for, under the terms of the transaction. I am requesting binding arbitration.