hi, more than a year ago I lost access to several sites, including yours, two months ago, recover the access of the mail of an account that used as a bank and request if from that account if they could restore me access to my main account.
I saw that two withdrawals of money that had been made were canceled but the funds did not return to the account. and I asked if they could return them.
At that time they blocked my account again, first they told me I had to wait. and then they started to ignore me.
Yesterday, Pamela told me that my case was resolved and that I would not consult more, but they never told me what they resolved or why.
Greetings, and I await an answer
I don't know what is the reality and either you are telling truth but if they really ban you then there might have various reason and inactive for a long time might be one of the reason. Beside this I think you have not provided right info.
We are not capable of judging the situation based on statements of one side. Sometimes multiple accounts are used against the terms&conditions of gambling site.