So after 1 week my problem is still not solved.
They said nothing for many days, I contacted them by email SEVERAL TIMES, got zero answers. Steve kept silence too.
I need to know point of the clause 16.1 I have (on their opinion) broken EXACTLY, because the  wording of this clause is too broad and vague.

At the moment I am making a complaint in Curaçao and I will write about this case on the SBR forum.  Let people know that they can also be robbed by an Sportsbet without a reason and not responding to reasonable complaints.