Another thing is maybe they never put transaction fee ... As I always received without any transaction fee output.... Which quite frustrated some time to wait for the confirmation .... Once they sent around 90btc bulk for separated address for 0.0001 btc transaction fee only .... But mostly 0 .. It's their auto mati systems issue I guess
In that case, it will really take some time to get included in a block...
Guess you can do nothing now, but wait patiently...