Few days ago I have created one transaction from btc to xmr after waiting for long the exchange told the transaction got into the orphan block. We didn't receive the funds.
the funds will be returned to you by the network.what does it mean? can someone please explain me I am new to crypto please help? thank you in advance
You haven't provided enough details, but it looks to me like you were scammed.
First, it would be helpful to know the name of the exchange.
Second, the statement, "the transaction got into the orphan block. We didn't receive the funds. the funds will be returned to you by the network." doesn't make sense.
Third, it would be helpful to know the transaction id of the transaction in which you sent the BTC to the exchange, or perhaps the receiving address. You can look up the transaction id in a block explorer to see if the exchange received the funds or not.