An other day to wait. This is not professional at all..
You will see, they will say :

1 - We sent you an answer but, sadly, you don't receive it. Please wait, our team we back to you soon.
2 - In the answer : ask others documents even if I said I bought my bitcoin in cash in December 2018.

What is the utility of "KYC Section" , if they automatically ask " proof of residence " by e-mail for example ?!
What is the utility of Telegram Support if they can't do nothing, just, all the day say, to all people who have the same problem " We will escalate your ticket ", " we will get back to you soon " .


But now I will wait and stop flooding here.