New people of the day in the same situation/similar situation :

https://twitter.com/ElenaCorbova/status/1128911441464045568
https://twitter.com/woailafang1/status/1128862038623629312
https://twitter.com/proke94/status/1128374961293471744
https://twitter.com/TalkBitcoinsCom/status/1128933562198052869
https://twitter.com/Alex_Fetta/status/1128664863964680193


EDITED at 13:06 ( Paris timezone ) :
Now, they answer me by DM on Twitter now.

They said they don't receive my e-mail from GMAIL and PROTONMAIL.
They said because I used a " yopmail " address ( I did for each website to keep my privacy ), I must answer from the yopmail.com, but it's impossible.
I answer that : When I sent you, the first time, my first proof of residence ( bank statement+IBAN ), from my gmail.com, you received and you answerd me on the yopmail.com . I give them screenshot.

So now, I wait again.

I will keep you informed if my situation is solved.


EDITED at 14:35 ( Paris timezone ) :

They tell me open a new ticket. What I did. And know, they ask me to answer to the old ticket, but when I do, they didn't receive the answer /-_-'/
So , I have an amazing idea.
They work on Zendesk. And, with Zendesk, you can reply immediateliy on there website, what I did now :-)
So they can't say again they don't receive my answer, they have and I have the proof.

Wait again.