I left Kraken last year due to their extremely bad service, but most important due to their unreliable trade engine. A buddy of mine told me that things were going better so I re-started trading on Kraken a month or 2 ago. However, the faults (even though they were a bit less often) were the same as when I left, maybe a bit less than last year, so one could argue that it was almost on an acceptable level. Nonetheless, from my perspective they did not solve an ancient problem. And from this week on we are definitely at the same level as last year.

And about the support, they give the same dronish answers as before, they might have gotten faster at replies, but the quality is even less than before. A social bot would suffice. And even worse, Kraken uses the same type of excuse for their bad service as the last time, only this time they have a fancy new website. So no, nothing has really changed at Kraken over the past year(s). ROFL. It is the same shitty trade engine and the same sort of dronish support without any relevant competence nor interest to actually solve these problems. But have fun trading there. I will just take the profits from this week, and move my funds to better and more reliable exchanges. (as also Totscha advises)

@LeGaulois: There is an almost countless number of exchanges which have better trade engines. Maybe they had some issue is in the past, but at least they fixed the issues and one can now reliably place and cancel orders without problems, even at the highest volume peaks.