Ok, I will never see my fund and now I know.
I said I paid in cash 50% on Bitcoin ATM and 50% from a man .
They sent me this :
https://i.imgur.com/FNHlE3s.pngMy answer :
https://i.imgur.com/1xm4VVv.pngI can't of course. And they know it. Thank you to support me but It's finish for my case, I just lose my only Bitcoin pffff.
This is absurd. Never seen hitbtc asking so many details and for what they need it? Now I'm scared to use this exchange as they can't be asking notarized documents and so many details for such a small amount. I have withdrawn over 0.4-0.8 BTC last year when the price was double without any issues. They never caused any problem but now things have changed.
I am so sorry for what has happened to you. I can just pray you get your funds back.
