The last bet was 21 hours ago. I smell something fishy in here 
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.Is there any resolution to what happened?
The resolution for this is simple and common, contact their support. That's the best thing to do now.I certainly agree with you. With no much complications and different news from different people, its better to contactbtheir support team so you'll get your questions answered.
Also, don't rely too much on what you read on reviews and previews threads. It's better if you'll reach out on them directly.