I really like that you have already used an online survey for learning customer needs for a better exchange experience.This will lead you find the better solutions. Security and high fees seems to be a must solve general problem. People needs to be relax when they are trading on your platform. Just do it

To achieve perfect security in the field of cryptocurrency trading is essentially impossible. You can only minimize the risks of hacking user assets. And also pay compensation when hacking.
I agree, because now people are withdrawing their funds to desktop wallets, and this is due to the immense threat of hacking of exchange's assets.
so valuable is asset coin so we must be more aware of crypto crime because there is too much theft so we have to keep it in a very secure wallet