I submitted the necessary documents for the KYC, but my account was not approved.
i've encountered this message
"Hi XXX,
Unfortunately we could not accept your onboarding application at this time, due to the documentation that has been submitted. Please click the link below to return to the platform and ensure you upload documentation which shows your registered address."There is an address on page 2 of the bank statement.
I sent an e-mail. (
info@jinbitoken.io ,
support@jinbitoken.io)
I wrote from twitter.
i wrote from telegram
I don't want my labor to be wasted.
But no interlocutors....
I don't remember what I submitted for address proof but usually they ask for passport and electricity bill/bank statement but both these bills and/or bank statements should be in your name with your address. Once my document was rejected as the electricity bill was on my parent's name and not mine and same for the bank statement.