The fact remains that they never made the claim that I violated TOS. I'm curious why you bring this up? Do you think that an online operator like primedice has the right to embezzle customer funds if said customer *does* violate TOS. TOS covers a lot of things. If I created a primedice account, deposited 10 bitcoins, then got on the primedice chat and called someone a 'faggot', wouldn't I be violating TOS? In that case do you think it is ethical and legal for primedice to then embezzle all customer funds, then refuse all communication with the customer?
-Could be an explanation on what happened to you.
-Depends, some regulated gambling site has the right to take the cheaters money (I'm almost sure sites like Pokerstars can do it) by the law and redistribute them to others play with freerolls bonus etc.
Btw don't pay anyone to help you here on the forum outside their support, you will only lose more money...