Hello, I would like to know if the stex.com is scam. I can not access my account after allowing only one IP (My ISP changed the IP after a local network failure), I contacted the chat support, they requested to contact via email, but so far I have not gotten a response. Chat support only repeats the same message: Send your data via email and ask to disable "Allow Logins via IPs". I'm already out of patience. 3 days and still did not respond to my email.
Sounds like this was your fault? You enabled an option that blocks every IP other than X and you changed your IP (regardless of if it was intentional or was your ISP's fault)... Looks like they are just doing what they have been told to do.
So, you already emailed them with your data and request to disable the IP option? If that's the case, 3 days doesn't seem like a lot of time to call them a scam.