I like the approach taken on the site, also, I think it's a very good way to see that criticism is taken into account, because that is what makes a business grow. I know they have received good and bad reviews, but the bad ones are difficult to see, but they help to build, I think they have a very good way in which they manage from the management and that happens in very few projects and especially in games, I like the trust they give when depositing and when withdrawing, this speaks very well of the site.
Thank you Luck,
Everyone on this project is pretty much on the same page. We all know that we're going to have problems to solve. We're also aware that how we go about solving them is what is going to make or break the business. Admitting to a mistake can be brutal. But we pretty much all think that admitting to one, and then making an honest effort to fix it is worth more in the long run than to try and evade the responsibility. A site can recover from pretty much anything if it handles it properly.
Will we make mistakes? Of course we will. But we'll also own them and work on fixing it rather than playing the blame game.