theymos has very straight and confident approach when he solves case manually, even handle case manually requires lot of time and flexible treatments, that might cause controversy in the forum. As a core approach of theymos, it is likely that only users that have good reputation, and good net-effects deserve his time to handle manually when serious accusation pops up.
- Forgiveness: Often people make fairly small mistakes, but then they seemingly get red-trusted for life. This isn't really fair, and it discourages participation due to paranoia: if you think that you have a 1% chance of running afoul of some unwritten rule and getting red-trusted for life, you might just avoid the marketplace altogether. Red trust should mostly be based on an evaluation of what the person is likely to do in the future moreso than a punishment/mark-of-shame.
Every case needs to be handled individually.
- You should be willing to forgive past mistakes if the person seems unlikely to do it again.