Uh oh. People should be taking out everything while they can, whether or not this is true. If it's true, then you're saving yourself the headache of losing money, and if it's not, then they're in perfect position to pay out and happy customers will return.
Haven't tried it recently, but in the past it was always worked without any issues
This doesn't question their integrity, but rather their actual ability to give customers what they're due. I understand that people want to support exchanges they've used without a hitch, but there's no place for benefit of the doubt (as your response seems to imply) in cases like this.