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KanoPool support goes something like this: If an user loses a password, he/she has to make a new account (with a different login name), the end.
If you lose your password you simply use the "Password Reset" which emails you a web code to reset your password ... as has been possible for 5 years

What you are probably referring to is, if you enable 2FA, but don't bother to save your 2FA secret key, which the web page shows you and tells you to do so in bold red, then you cannot get back into your account if you lose your 2FA device.
The point of 2FA is to be secure, otherwise there's no point having it if you can bypass it.