Hi alisafidel58,
We appreciate your concern. In regards to bonuses attached to a deposit, all wager requirements must be met before attempting a withdrawal. As far as we know, this is the case with all casinos, but it's clearly outlined in our our Bonus Terms, our Terms and Conditions, and viewable in the rules portion of each individual promotion. We waived those requirements in this player's case, though he had neither activated the bonus nor made a single wager. The reason he was unable to activate his bonus is because he had set self-imposed gambling limits on his own account. We did not limit his play nor deny him the bonus. He elected to withdraw and his deposit was returned immediately and in full. At the time of his request, the module cancelled the bonus attached. We later credited him with a new set of spins, applied manually at the time of his next deposit. I hope this clarifies the issue. Bitcoin Casino takes all complaints seriously and addresses each one in order to come to a mutual resolution and establish a fair brand in the gambling industry. We did our best to come to a resolution with this player. If you ever have any questions or concerns, please feel free to visit our 24/7 in-house Live Chat - regardless of whether or not you are a registered player. We at Bitcoin Casino wish you good luck and good fortune wherever you choose to play. ❤️