The reply of Bitcoincasino.com sounds convincing to me. If a user mixed something up, imposed some limits on one's own gambling, and blamed the website for it, it does not sound right. Moreover, I believe the payment was successfully processed, so there's no reason to open a scam accusation. So far this casino really seems to do its best with establishing a good reputation, investing in promotion and maintaining a solid-looking website. Since the website is new, it is really important how such early disputes are resolved.
Op, perhaps you'd like to say something in response, reevaluate the review you've made? I agree that given a long post, I might have not noticed some important things where the casino was actually wrong. Could you make a short summary of what's unresolved/suspicious now?