Some sites prioritize profits over quality service and this is reflected in the running of their platform, and use of sneaky tactics like these to cheat out the customers. Look for a reputable gambling site with a proven track record to patronize.
And others should also try to save conversations such as these if such a situation arises.
In this case, there was nothing to be gained financially on the part of Bitcoin Casino. It would also be unethical for us to hold a player's funds after he self-imposed gambling limits on himself. We take Responsible Gambling behavior seriously and respect the wishes of players who set their own limits. We also do not promote to players during this period. We processed the player's full withdrawal immediately and credited him a new set of spins at a later date once the gambling limits were lifted, even though that promotion had expired. The player insists that the bonus attached to his deposit before completing the wagering requirements should have stayed in place. As you know, that's not how deposit bonuses work. You're free to withdraw at any time, but if wager requirements on a bonus are not met, you only forfeit that bonus and associated play. You do not forfeit your deposit. I hope this clarifies the issue and wish you luck and good fortune wherever you choose to play. ❤️