Wow,pretty common drama if you ask me.
Lots of crypto casinos have those fake "hooks" like no-deposit-free-bonuses and other shit like this.
When you signup just to claim that "free bonus",they come up with some hidden rules to claim that bonus that you didn't comply with and there you go.You get nothing that was promised.
I'm sorry about you,but that story with the customer support made me laugh.How can those people be such f**king liars?

Not sure how a sign up promotion with rules clearly outlined on the promo page qualifies as a scam. It's always a good idea to read the rules of any bonus before use. It seems the player complaining not only likes to make up his own rules, but abuse CS agents enforcing them. Rules are there to protect the industry and to ensure fairness. Also, when a casino hosts a promo called "FREE Spin Fridays," you can pretty much assume it's only good on a Friday. But hey, that's just us. Thanks for playing. Always here to help.