One day waiting for your help/support about an issue and NOTHING! You claim support 24/24.....
Only sending me emails with "thank you for your patience"!.... and we will contact you ... "wait for a while"...... and?
Perhaps the solution to the problem is not so obvious or does not depend on us.
Or something went wrong with the wallet, and we should contact the coin developer.
If support told you "we will contact you" - they'll contact you.