Quote from: Broko82 on May 29, 2019, 02:12:02 PM

Quote from: BayAreaCoins on May 29, 2019, 01:49:02 PM

Quote from: Broko82 on May 28, 2019, 05:31:52 PM

Got some CLAMS stuck after withdrawal, contacted Poloniex support. How long does it take to solve this? I know that this is common issue, I wonder how much time do they need to "recover" my coins. Thanks.

I've got coins stuck with a fake txid on Poloniex as well since Sunday now.

This is why we created Swap. We have LOTS of CLAMS for sale right now and our shit counts confirmations right/fucking works.

Yes, I know and I might use it in the future.
But.. are they able to recover the coins and how long does it take? Some people here do have experience with this. Thanks.

I've had this happen a couple of time and not just with CLAM. Their CLAM wallet is a repeat offender in both directions.

The problem gets resolved with a support ticket.

Time depends on how busy they've been.
Recent tweets boasting of clearing tickets recently .. so ... should all come out in the wash for you soon.

**edit ** My understanding is .
They haven't "lost" the coins .. they have created and posted you a transaction which never got broadcast to the network.
Bit like forgetting to post a birthday card .. intent was there and you can put as many stamps on as you like .. if you don't hand it to the post office .... it ain't getting there.