You should submit all the documents as they say. I think you should be doing too many trades on a short period of time or a large amount. Although, I think your case should be solved within 1 week. In my case, I got a mail from them to submit my documents, I was verified within 2 days and was able to re-trade.
Is this their standard procedure now? because if it is i'm kind of screwed because i made my account when you could just change your name at will multiple times and then somehow it was locked in the last time i checked (not my real name) please wish me luck getting my couple of btc out of that site. I always liked it that they didn't require KYC documents and why would they need those in the when their seat is in the Republic of Seychelles. And this would also screw American citizens that used a vpn to trade on the site 
once you messed up.
