Hi

First of all, the funds of these users are not lost. These users are temporarily unable to access their accounts. The problem will soon be fixed.

Why don't you give an example, when users had problems and these problems were solved very quickly?

We are a small team of programmers. We like the idea of Grin and our resource is just an attempt to make using Grin more convenient. At the moment, our team consists of three people. Unfortunately, one of the team members left the project. But we will support and develop the project to the best of our abilities.

About reputation ... Only time and user reviews will create a reputation.

Now Grin Web Wallet is fast and stable. Everyone has errors at the start, but we have eliminated them, eliminated almost all the consequences of these errors.