Yes we already discussed in later replies that i had initially misread the data, and agreed with the same conclusions you just described. Not sure why this is being rehashed.
I replied to your post when I saw it. I didn't read the rest of the thread first.
**edit ** My understanding is .
They haven't "lost" the coins .. they have created and posted you a transaction which never got broadcast to the network.
It would be nice if they would make the raw transaction available for download in your list of withdrawals so you can download it and broadcast it to the network for yourself.
You can broadcast a CLAM transaction to the network using
https://just-dice.com/pushtx for example. Other CLAM sites may well offer the same functionality too.