I've never had the problem on facebook but my twitter account was locked and then suspended a few months ago, no chance of speaking with a human and the only response I've gotten has been an automated one and placed in limbo in some queue. Hopefully you'll get it straightened out but on the bright side, the universe is probably doing you a favor.
As much money as these companies make, their customer service is completely terrible. Can't even speak to a human , it is ridiculous. Got my account locked before and still can't get it unlocked.