Same rates din sa ibang GCASH exchanger. Fees collected by OP is just reasonable. Ok na yan.
Now that GCASH withdrawal isn't available in coins.ph, this will be a good alternative. Pero nung time na available pa ang GCASH, it's usual na walang magttry ng service ni OP.
Questions:
a) Can you accommodate large transactions? or pag sabay-sabay ang request?
b) Your availability. How someone can take advantage of the urgent process if you are not available? Yes, you will used Telegram but it's not about the plaform but your active status itself. Are you open for other ways to ping you like text message or something?