This is the difference between other exchanges and MtGox. Rather than pointing fingers and blaming others for their problems, Bitstamp takes responsibility and gets to right to work and implements a solution within a few days at most. Bitstamp also mentioned that all customers bitcoins are safe, helping to alleviate fears and retain confidence, unlike MtGox who has not once mentioned that customers bitcoins are safe in their announcements, which leads to speculation that MtGox may not have enough bitcoins to cover everyones withdrawal requests. This, in turn, also wreaks havoc in the Bitcoin markets affecting everyone. The MtGox CEO can learn a thing or two about PR from others on how to handle announcements, communicate effectively with their customers and take responsibility without resorting to blame others.