Today, I received a message from the support, that they apologize for the delay and if the sum is correct... I wrote them, that they should check it once again, if the crypto belongs me and I am free to use it.
The answer:



Summarize, they have to check it atleast 3 times. It takes 11 days from the day what I sent to receive it.. I am completely out of energy to handle with the support that is completely incompetent.