I have a similar issue with poloniex for 10 XMR but I don't think they even have an account here.
Apparently they do. This is Poloniex's owner:
busoniHe already has 2 *old trust* tags from Lauda and Zepher from 2017. Maybe someone should "update it" with a flag.
For what it's worth, I think Poloniex is currently owned by Circle.
It is likely reflected on the last active day of busoni, 22th Feb 2018. I don't check back history when Circle took over Poloniex, but maybe around that time.
How long have your issues with Poloniex (with your 10 XMR) lasted? Recent months (after Circle-take-over), their supports have been fast, so I think if you sent support tickets, your issues will be solved, after all.
I have a similar issue with poloniex for 10 XMR but I don't think they even have an account here.
Yes, this is after Busoni sold, while he was owner I think all he was guilty of was some insider manipulation which no one is proving without the books. All in all I was pretty happy with Polo until Circle acquired them.
We are at a stalemate with them holding my coins as I refuse to do KYC because they will not allow me to do it without agreeing to their "terms and conditions" (which have me agreeing to waive my rights to hold them liable) which I will not do, so my coins are in limbo unless and until I sue them. I tried governmental legal channels to no avail. Goldmann Ballsacks is not going to allow some district attorney to go after one of their subsidiaries. And for such a small amount its not really worth the effort to pursue currently.