Post
Topic
Board Exchanges
Re: Official Liquid Exchange Thread
by
Ursul0
on 14/06/2019, 15:11:09 UTC
I'm having very poor experience with liquid and their support.
It's not the first time I'm withdrawing fiat with them (which ensures that the bank info is correct), but it's the first time that it takes weeks and the funds are still missing.
After a week of inquiries of the payment status and my requests to provide actual payment information (the request was made on May 31st and the payment was marked as processed on the 2nd of June) the only response I'm getting is: "we've got our responsible team working hard on this as we speak" and "Rest assured that we will keep you posted on any updates from them regarding this." and zero actual information.

Now it's Friday and they do not even bother to answer. Very bad support and client treatment.

UPDATE: June-17 still no funds or information from Liquid
UPDATE: June-18 apparently the transfer is currently delayed at my bank (flagged by their compliance team), which is sort of "good news". However it seems that the transfer was made on June-10th instead of advertised June-2nd. Still I've got no payment details or any clarifications from Liquid, which is sad.