Hi there! I believe this is for a bet that was below the minimum, yes? We send those in batches - although 18 days is excessive! We will make sure your coins come back in a jiffy - we send them in batches to prevent additional Blockchain bloat. No worries, you will get a full refund. Thank you for alerting us!
Yes, under minimum bet. You keep saying they will be sent back but it just isn't happening. You've told me I'll get my refund "soon" several times now. You even ignored my last email on this subject.